Approaches to Service Coordination

Given the challenges that adult learners face, there is a broad understanding that Literacy and Basic Skills (LBS) programs cannot be fully responsible for the full range of supports necessary for learner success.

Approaches to Service Coordination considers how services among different providers might be coordinated so that learners will have access to the supports they require. This paper examines in detail a range of promising practices in LBS programs, Ontario communities and in other jurisdictions.

As the detailed research companion to the Ontario Adult Literacy Curriculum Framework’s (OALCF) Supporting Learners through Service Coordination and Referrals, this document provides the reader with Essential Skills Ontario's findings regarding four possible approaches to service coordination in Ontario communities that can serve the complex needs of LBS students and potential students: case management, interagency cooperation, integrated programming and community-wide planning.